Tel : 02891 813460
info@radiatorshop.co.uk

General information

Selecting your radiator

Online orders & delivery

Troubleshooting

 

General information

Are The Radiator Shop radiators & towel rails compatible with my system?

The Radiator Shop radiators & towel rails are compatible with normal central heating systems and have British Standard fittings.

On an existing system, you can replace all the radiators or just the ones you want.

The Radiator Shop radiators work with all types of boiler, and with all types of circuit including sealed systems, combination boiler systems and condensing, closed-circuit systems with an expansion tank. (If you have an expansion tank, the top of the highest radiator must be at least 60 cm two feet below it.)

Note that ALL The Radiator Shop radiators must be placed on the central heating system and never on the hot water system that feeds the taps i.e. a Direct system (which is separate). The water flowing to taps is constantly refreshed and its high oxygen content will rapidly corrode any radiator. Only stainless steel or solid Brass products can be used with Direct systems.

 

How do I order my new radiator?

We are able to assist you and process your order in many ways. Most customers prefer to visit our showroom in Newtownards to see our vast range of display models and talk about their specific requirements in detail. We can of course also offer assistance and process your order over the telephone, via email or online.

 

How long will I have to wait for my new radiator?

We hold some of our most popular lines in stock and these are available for immediate delivery either through our showroom or online. Most other radiators that are finished in white are held in stock with our suppliers in England so delivery is usually only 5 to 7 working days. If the radiator is in any other colour, or a non stock or bespoke size, the delivery is typically between 4 to 6 weeks. Please note that during the months of July & August the delivery time of non stock or bespoke painted radiators is likely to be extended to around 8 to 10 weeks due to factory summer closures in Europe. If you require your radiator within a certain time frame, we suggest you contact us for a current delivery estimate.

 

Does the price of the radiator include for valves?

No, our radiators do not come with valves, these have to be ordered separately if they are required. This is due to the fact that we have a vast range of valve designs, control options and colours available to compliment our radiators and to match existing fittings (e.g light switches, taps etc). Valves are typically available in either Thermostatic or Manual options, and in a range of finishes including White, Chrome, Brushed Nickel, Black Nickel, Antique Brass etc. We also have a range of matching pipe covers available. Please visit our Valves & Accessories section for more details.


Selecting your radiator

 

How do I calculate how much heat my room requires?

We have included a Heat Loss Calculator on our website to assist you with calculating the heat requirement for your room. Please fill the necessary information into our calculator, and it will provide you with an approximate heat requirement for you room, in both Watts and BTUs. Then simply choose a radiator that gives you the required amount of heat.

 

How do I convert Watts to BTUs?

Simple…. Watts x 3.412 = BTUs

 

How do I convert BTUs to Watts?

Simple…. BTUs ÷ 3.412 = Watts

 

What is the difference between Delta T500C and Delta T600C in relation to heat output?

Delta T500C is the European recognized standard for calculating heat outputs. This typically assumes a boiler flow temperature of 750C, a return of 650C and a room temperature of 200C. This is applicable to most domestic heating systems. Similarly, Delta T600C typically assumes a boiler flow temperature of 850C, a return of 750C and a room temperature of 200C. This means that for most domestic applications, a heat output listed at Delta T600C needs to be multiplied by 0.79 to convert it to Delta T500C, so as to make the heat output that can be achieved more accurate.

 

I have exact pipe centres that I need to match, do you have a radiator suitable?

Thanks to our huge range of radiators and towel rails, some of which are made to measure, we are sure to have something suitable to match your existing pipe centres. We pride ourselves on going the extra mile for our customers so please get in touch and tell us the dimensions you are trying to match and we will go through our extensive range of products to find you a solution.

 

I have a very low window sill, but I still want to place my radiator underneath it, what are my options?

We have been asked this question many times, which is why we have put together a collection of radiators for just this instance. We have a range of double panel convector radiators that are only 200mm high and come in a number of lengths from 800mm to 3000mm long. These would match perfectly with your existing double panel radiators. We also have a range of flat panel radiators that come in heights from 70mm to 350mm. These can be made any length from 400mm, right up to 6000mm long!! Both of these ranges can either be wall mounted or placed on feet.

 

What clearances do I need above and below my radiator to ensure maximum efficiency?

We recommend that minimum clearances of 50mm above and 100mm below should be left clear so heat from the radiator can be effectively distributed.

 

I have a very narrow wall available but I need a high heat output, what are my options?

The Volcano Vertical radiator has one of the highest heat outputs for its size, enabling it to fit into narrow spaces and on pillars. It is available in a round or square tube version, and a range of over 190 colours to compliment your interior. They can also be ordered with underneath valve connections meaning that the valves do not protrude out either side of the radiator, thus further reducing the amount of wall space that is required.


Online orders & delivery

How do I place an online order?

Please browse through our online collection and select the items required by clicking “Add to Bag”. Once you have added all the required items to your bag, please click on “Checkout” to proceed with your order. Now, fill in your delivery details and then click “Continue”. Now, enter your email address and billing details (if different from delivery details) and click “Continue”. You will now be asked to make your payment either using your Credit/Debit card or by logging into your PayPal account. You will then be sent a confirmation of your order, which we advise you print for your records. Once your order has been processed and dispatched, you will receive a further email from us advising you of this.

 

Will there be a delivery charge for my online order?

All orders over £59.95 Inc Vat are delivered free of charge to N Ireland, Ireland and UK Mainland addresses, with the exception of Cast Iron radiator orders which are delivered on a pallet and therefore incur a delivery charge of £60.00 Inc Vat per order.  Orders under £59.95 Inc Vat are subject to a £5.95 Inc Vat delivery charge. Please contact us for all other UK addresses including Highlands and Islands, as additional delivery charges may apply.

 

How long will my online order take to arrive?

Each item in our online store has the expected delivery listed beside it. Once your order has been marked as dispatched, you will usually receive it within 5 working days, however it can take up to 10 working days for larger items or delivery to certain areas. We will provide a more accurate delivery time upon dispatch of your order, along with a tracking number were possible. Should you not receive your order within 10 working days from the date of dispatch, please contact us at info@radiatorshop.co.ukPlease note that during the months of July & August the delivery time of non stock or bespoke painted radiators is likely to be extended to around 8 to 10 weeks due to factory summer closures in Europe. If you require your radiator within a certain time frame, we suggest you contact us for a current delivery estimate.

 

How will my online order be delivered?

All our online items are delivered by a network of couriers, some of whom may contact you prior to delivery to arrange a suitable time. Were available, we will provide you with a tracking number to enable you to track the delivery of your order. Once you receive your order, please inspect for any damages thoroughly before signing the delivery docket.

 

My online order has been damaged in transit, what should I do next?

Once you receive your order, please inspect for any damages thoroughly before signing the delivery docket. Once the item has been signed for as accepted we are unable to make a claim against the courier company, so are therefore unable to offer any replacements. In the unlikely event that your order has been damaged in transit, please refuse the delivery and notify us as soon as possible, so we can organise a replacement to be sent out.

 

Can I return an online item for a refund?

Yes, with the exception of items that have been made to order or those which have been painted specially for you. If you wish to return an online item for any reason, you must notify us within 14 days of the delivery date. Please contact us, quoting your order number, and we will advise you where to send your return item. Once your returned item has been inspected and is deemed fit for re-sale, we will credit back your payment, minus any costs or fees that have been incurred by us. If you wish to order another item in the meantime, simply do this as a new transaction.


Trouble Shooting

 

My new Cast Iron radiator has been delivered in two pieces, why is this?

Due to the weight of Cast Iron radiators, it is sometimes necessary to deliver the larger radiators in two or more pieces. However, joining couplers and a joining key are provided to enable the plumber to join the radiator together. A copy of our Cast Iron assembly instructions are also provided along with the radiator. If you require another copy of the assembly instructions, please visit the Downloads section of our website.

 

My radiator is hot at the bottom but cold at the top?

This is normally caused by trapped air inside the radiator. Turn off the heating system (not the radiator valves) and allow the system to cool. Then, if there is a Manual air vent fitted, use a radiator key/flat screwdriver to loosen the centre screw of the air vent and you should begin to hear air escaping from the small hole in the air vent. Once the air stops and is replaced by water coming out through the small hole, tighten up the centre screw again. Turn the heating system back on and your radiator should now be heating evenly. (Caution: it is wise to use an old rag to catch any squirts of water from the air vent to avoid staining walls etc.)

If you have an Automatic air vent fitted to your radiator, these gradually vent air from your radiator over time so it is unlikely that you will have any air inside the radiator after 72 hours of installation. In some remote cases, there may not be quite enough pressure in your system to allow the Automatic air vent to function fully, so we would suggest fitting a Manual air vent to the radiator as well to allow the option for manually venting as above.

 

My radiator is heating unevenly or has hot and cold patches?

This is normally what is known as a “balancing” issue and means that there is not enough hot water getting to the radiator to allow it to heat up fully. The radiators that are last on the line or furthest from the boiler are the most susceptible to this issue. The solution is a simple one but can take time to resolve. It involves working out which of your radiators is nearest to the boiler and closing down this radiators return valve slightly with an allen key or screwdriver, but still open enough to let the radiator heat up fully. This forces more hot water along to the next radiator, where you will have to repeat this process again, and so on, until you gradually start to feel the heat evening out on the radiator that was not heating fully. If you are unsure about doing this, a plumber should be contacted.